Verified client work
From the business problem
to a measurable result.
Seven examples of how SmartWebAI has combined software, automation, infrastructure, support and security to solve defined operational needs. Client identity remains anonymous, while the scope and measured results are real.
01 / CLIENT WORKThe challenge, the delivery
The challenge, the delivery
and the outcome.
Each case study records the industry instead of the client name and presents the actual measured outcome after delivery.
New corporate website for a professional office
A complete redesign focused on service clarity, mobile performance and a more effective contact journey.
The problem
The previous website did not present the services properly, loaded slowly on mobile devices and generated too few new contact requests.
The solution
We designed a new corporate website from the ground up with clear service architecture, responsive design, performance optimization and focused contact paths for prospective clients.
- UX/UI
- Responsive website
- Contact form
- Technical SEO
- SSL & hosting
- Backups
- Analytics
- Support
MEASURED RESULTS
+46%more contact requests in the first 3 months
1.7 secload time, reduced from 4.8 seconds
+31%more visits to key service pages
−24%mobile bounce rate
AI assistant for everyday customer questions
A controlled AI assistant that responds from approved company material and escalates cases that require a person.
The problem
The team spent substantial time every day answering recurring questions about services, processes, availability and basic information.
The solution
We created an AI assistant based on approved company content, with defined answer rules, logging, quality review and escalation when human intervention is required.
- Question analysis
- Knowledge base
- Custom AI assistant
- Website integration
- Escalation rules
- Logging
- Staff training
MEASURED RESULTS
68%of recurring questions handled without human intervention
42hwork saved per month
<1 minfirst response, reduced from 2 hours 15 minutes
−37%internal service-team workload
Lead management automation
Website enquiries flow automatically into the CRM, receive a category and trigger the correct team notification and customer confirmation.
The problem
New enquiries arrived through different channels and were recorded manually, causing delays, duplicate records and leads without a timely response.
The solution
We connected the website form to the CRM and created an automated flow for record creation, categorization, team notification and initial customer communication.
- Website → CRM
- Lead creation
- Categorisation
- Email notifications
- Auto-confirmation
- Dashboard
- Documentation
MEASURED RESULTS
7 minfirst lead handling, reduced from 3 hours
−92%manual data entry
100%of new leads automatically recorded in the CRM
+28%more leads followed up on the same day
26hwork saved per month
Organizing the IT of a small business
Microsoft 365, accounts, access, devices and backups were brought into one manageable operating environment.
The problem
Computers, email, shared files and backups had no central management, with no clear view of accounts, user permissions or the recovery process after a failure.
The solution
We assessed the infrastructure and organized Microsoft 365, MFA, centralized users, secure shared files, encrypted backups, asset records and remote support.
- IT assessment
- Microsoft 365
- Email migration
- MFA
- User permissions
- Encrypted backups
- Asset inventory
- Remote support
MEASURED RESULTS
100%of business accounts centrally managed
100%MFA on critical business accounts
55 minaverage resolution time, reduced from 4.5 hours
−61%recurring IT incidents within 4 months
18devices in the asset inventory
30 daysretention for automated daily backups
Cybersecurity hardening
A technical assessment followed by concrete controls for accounts, endpoints, encryption, backups and user awareness.
The problem
The business handled sensitive client files, while several computers were not encrypted, not all accounts used MFA and no organized recovery process existed.
The solution
We performed a security assessment and implemented MFA, BitLocker, endpoint protection, backup configuration, restore testing, security policies and user training.
- Security assessment
- MFA
- BitLocker
- Endpoint protection
- Backup configuration
- Restore testing
- Security policies
- User training
MEASURED RESULTS
100%of business laptops encrypted
100%of critical accounts protected with MFA
24endpoints under centralized protection
17 → 3security findings after implementation
−82%significant security findings
38 minsuccessful test recovery
Custom AI training for a company team
A hands-on workshop built around the team’s actual tasks, tools and data-handling rules.
The problem
Employees already used AI tools inconsistently, without a shared method or clear rules for company and personal information.
The solution
We studied the team’s real daily tasks and created a custom workshop with role-specific workflows, a prompt library, safe-use guidance and follow-up material.
- Needs assessment
- Custom use cases
- Hands-on workshop
- Prompt library
- Safe AI guide
- Role workflows
- Follow-up material
MEASURED RESULTS
14employees trained in practical AI use
11specific AI workflows created
5.5hsaved per employee per week
77htotal work saved per week
−54%time for recurring documents
−63%time for first email and report drafts
Quotation and follow-up automation
A connected sales workflow prepares quotation drafts, updates the CRM and schedules the next action for every opportunity.
The problem
Quotations were created manually and follow-up depended on each salesperson’s memory, leaving opportunities without a next action.
The solution
We created a workflow that collects customer details, prepares a quotation draft, updates the CRM and schedules automatic follow-up actions.
- CRM integration
- Quotation workflow
- Templates
- Email automation
- Follow-up reminders
- Pipeline dashboard
- Reporting
MEASURED RESULTS
8 minquotation preparation, reduced from 35 minutes
−77%quotation preparation time
+34%more on-time follow-ups
+19%conversion rate from quotation to agreement
33hsaved per month for the sales team
02 / OWN PRODUCTWe do not only implement.
We do not only implement.
We also build.
D-LOCK is SmartWebAI’s own Windows security product, created to simplify everyday Microsoft BitLocker management.
BitLocker management without PowerShell.
One bilingual console for OS and data drives, removable media, live encryption progress and organized recovery-key options.
03 / CLIENT REVIEWSThe experience
The experience
after delivery.
The reviews were provided by real clients and are displayed anonymously by role and industry.
AI & AUTOMATION“Before working with SmartWebAI, our team spent more than 40 hours per month on recurring questions and manual processes. With the AI assistant and automations, a large part of this work is now handled automatically. In addition to the time saved, customer service has become noticeably faster.”
WEBSITE DEVELOPMENT“Our previous website was slow and did not perform in terms of enquiries. After SmartWebAI’s new implementation, loading time dropped below two seconds and during the first three months we saw approximately 45% more website contacts. The difference was clear both in our company image and in real leads.”
IT SUPPORT“Before our collaboration, half a working day could pass before a technical issue was resolved. Our infrastructure is now organized and most incidents are handled within the first hour. Most importantly, one partner now understands the complete environment and we no longer start from zero every time.”
CYBERSECURITY“The initial assessment identified several issues we did not know represented a risk. MFA, device encryption, backups and endpoint protection were organized within a short period. Of the 17 original findings, only three lower-priority items remained after completion.”
AI TRAINING“The training was practical and based on our own daily work. The team left with specific workflows and prompts it could use immediately. For tasks such as reports, emails and information processing, we have reduced the required time by approximately half.”
CRM & SALES AUTOMATION“We previously needed approximately half an hour to prepare each quotation and follow-up was often delayed. With the new workflow, the same process is completed in less than ten minutes and the team has a much clearer view of which opportunity needs the next action.”
Do you have a similar technology challenge?
Tell us what is slowing the business down. We will assess the need and recommend a clear, realistic next step.